MyChart

Beginning December 1, you can log in to your MyChart account here!

Welcome!

As of December 1, 2022, Island Health Care has transitioned to a new Electronic Health Record (EHR) system, Epic.

Scroll down for more details, including answers to frequently asked questions.

Even after we begin using Epic and MyChart, patients will still have access to the FollowMyHealth portal and the information it contains. However, as of December 1, 2022, IHC has transitioned all current EHR operations to MyChart, and will not be adding any new health information to FollowMyHealth.

If you have any questions, please call (508) 939-9358 and we’ll be happy to assist you!

Epic & MyChart: Frequently Asked Questions

What are Epic & MyChart?

Epic is a  one of the most comprehensive and widely-used health record systems. We are excited about this transition because it will create a more coordinated care experience for patients.

The patient portal offered by Epic, called MyChart, will allow patients and their chosen caregivers to easily access their health information, communicate with providers, and pay bills using an app or webpage on their phone or computer.

Is There a Fee To Use MyChart?

MyChart is a free service offered to patients of Island Health Care.

How Do I Sign Up?

You will be able to sign up for a MyChart account on our website beginning December 1, 2022. Any updates will be posted on this page.

What if I already have a MyChart Account?

If you already have a MyChart account for a different healthcare provider, such as Martha’s Vineyard Hospital, you will not have to create a second account: you can link Island Health Care to your existing account.

Will I Still Have Access to FollowMyHealth?

Even after we begin using Epic and MyChart, patients will still have access to the FollowMyHealth portal and the information it contains. However, as of December 1, 2022, IHC will transition all current EHR operations to MyChart, and will not be adding any new health information to FollowMyHealth.

Who do I contact if I have further questions?

MyChart Customer Service Center is available 8am to 4:30pm weekdays at (888) 661-6162 (choose Option 1).

You can find additional information on the MyChart website.

What Are the Benefits of MyChart?

Here’s what you get when you sign up for MyChart:

Control

You are in control of your health records

Take your records with you

Take your records wherever you go by using the MyChart mobile app, or just have access to a computer and Wi-Fi

24/7 access

You have access to your records anytime, 24 hours a day, 7 days a week

Direct access to your doctor

Message your doctors when you have questions instead of having to call

Easy Rx refills

Refill prescriptions in just a few clicks

Easy record sharing

You can allow others to view your records by either emailing, printing, or faxing

Family account management

Manage your children’s records by adding them to your account

Immunization records

Print the list of immunizations you need for a child or even yourself, especially for school or job related purposes

Faster test results

Get your results faster than having to wait for a paper copy

Track key indicators

You can use the charts app in the account to track key health indicators such as weight and blood pressure

If you have questions or want to learn more about the benefits of signing up, please call our office at 508-939-9358 or visit the MyChart website.

2024 MassHealth Member Experience Surveys

MassHealth, in partnership with Massachusetts Health Quality Partners (MHQP), will be conducting member experience surveys through the end of July. Your feedback is important to our future work and the care that is delivered to our patients.

A 2024 Member Experience Survey may be arriving at your home or in your email inbox soon, or you may get a phone call to complete a survey. The survey takes less than 10 minutes to complete.

Please help us to get as many responses as possible!

Thanks in advance from your team at Island Health Care!