While we continue to accept new patient applications, there is currently a 30- to 60-day hold on scheduling new patient appointments. Once we have your application, we will put you on the hold list and contact you as soon as possible.
Call our Front Desk to make or change an appointment:
When You Make An Appointment
Call our Front Desk to make an appointment:
New Patient PACKET:
When you make an appointment, be sure to let our staff know the nature of your visit (sports physical, ear pain, etc.) and also if you have several questions or concerns to discuss at your visit. We want to be sure to schedule enough time to meet your needs!
If you anticipate being late for an appointment, please call us. If you will be less than 5 minutes late, you will be seen in order by arrival time. If you are more than 5 minutes late, we may suggest your appointment be rescheduled, or ask you to wait, depending on the availability of a walk-in time slot.
Missed appointments dramatically impact our other patients and the office staff, as well as your own health care. If you are unable to make it to your appointment, please call to cancel. If you do not call to cancel prior to your scheduled appointment time, you will be charged a $25 missed appointment fee.
Before Your First Visit
Call our Front Desk for assistance:
When you book your first appointment, front desk staff will assign you to a provider/care team based on current appointment availability. You are free at any time to request another provider/care team, understanding that appointment availability among providers and teams varies somewhat. We will work with you to accommodate your request as soon as availability occurs.
In order to make Island Health Care your primary care provider (PCP), you may need to contact your insurance company to notify them in advance of your first visit and make any changes. This process can be complicated and is slightly different depending on which insurance you have.
First Visit Tips
Call our Front Desk for assistance:
Island Health uses the Phreesia zero-contact smartphone app for appointment check-in, allowing patients to complete required paperwork safely and remotely. Patients will receive an email or text to pre-register up to 3 days before a scheduled appointment. On the day of the appointment, the Phreesia app will prompt the patient when Island Health staff is ready for the patient to enter the clinic or begin a telehealth appointment.
You will be asked for a photo ID and insurance card (if you have one) for us to scan into your chart.
Bring all of your medications you are taking with you. Bring the actual containers or a list of the medications with the dosage and number of times a day the medications are to be taken. Include any over-the-counter medications.
Bring vaccination/immunization records.
Come prepared to review our New Patient Education/Orientation Packet (available in the Patient Form Library), and sign the Patient/Care Team Agreement.
If you are transferring records from another provider or need us to send records to another provider, or if you need a referral, you will need to fill out and sign fill out and sign the Authorization to Request & Disclose Patient Health Information in the Patient Form Library.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. This is called a Good Faith Estimate. You can learn more here.
After Your Visit
Please be prepared to provide the name and dose of the medication and your preferred pharmacy. Prescription refill requests require at least 24-48 hours; plan ahead so you do not run out!
We cannot refill medications we did not prescribe, or medications for patients we have never seen or haven’t seen in the past year. We do not prescribe new medications over the telephone; you must make an appointment.
Please note that many prescriptions now require prior authorizations and this may cause a delay in processing your refill request.
Laboratory and Diagnostic Services
Island Health Care is temporarily discontinuing in-house testing. All laboratory test orders will require that you go to a hospital laboratory.
Your lab results will be posted on the secure patient portal. Your provider will contact you by telephone if necessary.
Other Test Results
Your imaging results will be posted on the secure patient portal. Your provider will contact you by telephone if necessary.
For assistance, contact our Front Desk or Mary Beth Pate:
(508) 627-5797 x118
Patient Form Library
Download the forms you need below in either English or Portuguese. Complete the forms and either mail them to us or drop them at the clinic. Please do not email the forms.